Frequently Asked Questions

Q. Can I book for as little as one day?
A. We do ask for a minimum stay of one month.

Q. Do you need a deposit?
A. Yes, we do ask for one month’s deposit in advance, however, under special circumstances, we can operate via the ‘Zero Deposit’ scheme.

Q. Do you keep the deposit?
A. Yes, and by law, we are required to protect it under a government-authorised scheme, through whom we provide a legally valid certificate of protection.

Q. Do you screen potential new tenants?
A. Yes, we use Vouch.co.uk to access general credit, employment and previous tenancy information.

Q. Will there be a house cleaning service or gardening service included?
A. Yes, cleaning of common areas takes place weekly and gardening takes place on an ad hoc basis depending on the season. Cleaning of private rooms is up to each housemate although a chargeable service can be provided.

Q. What if I don’t get along with another housemate or there is a dispute?
A. We often find it is best if issues are dealt with directly without our involvement in the first instance.
However, if necessary, we will act as mediators and we can also try to find a more convivial alternative room for you.

Q. How do I know what my responsibilities as a housemate are?
A. Along with the tenancy agreement we provide policies covering all aspects of living in a shared space.

Q. Is bed linen provided with my room?
A. The room is fully furnished – all you need to bring is your bed linen and towels.

Q. Do I need cooking equipment or kitchen utensils?
A. No, these are provided in the kitchen for use by all of the housemates.